Terms of Service

These Terms of Service (“Terms”) govern your access to and use of ImaginePDF (the “Service”). ImaginePDF is operated by Erantra Private Limited (“Erantra”, “we”, “us”, “our”), a company incorporated under the laws of India and registered in the State of Karnataka. By creating an account, issuing an API key, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

ImaginePDF is a platform for designing reusable documents and generating PDFs from them, through a visual canvas editor, a REST API, or the ImaginePDF plugin for Claude Code. You can compose documents from text, tables, images, QR codes, and barcodes, save them as reusable designs, optionally publish them as templates, and generate PDFs either one at a time or in batch from an uploaded dataset. The Service is provided on an as-is basis and may evolve over time.

2. Eligibility and accounts

You must be at least 18 years old to create an account or enter into these Terms. You agree to provide accurate information, to keep your login credentials and API keys confidential, and to notify us promptly if you believe your account has been compromised. You are responsible for all activity that occurs under your account or with your API keys.

3. Workspaces and team members

Access to the Service is organised around workspaces. If you invite other people to a workspace, you are responsible for their access and for the actions they take within it, and those actions are attributed to your workspace. You are responsible for managing roles, permissions, and the removal of members who should no longer have access.

4. Your Content

You retain all ownership of the designs, templates, uploaded assets (images, fonts), datasets, and generated PDFs you produce on the Service (“Your Content”). By using the Service you grant us a limited, non-exclusive licence to host, store, process, and transmit Your Content solely as needed to provide and operate the Service for you. We do not use Your Content to train AI models.

You are solely responsible for Your Content and for ensuring you hold the rights to any logos, fonts, images, or data you upload or include in a generated document.

5. Document Data and datasets

When you upload datasets or supply field values for generation that contain personal data relating to other people (for example, names on certificates, invoices, or payslips), you are the controller of that data, the “Data Fiduciary” under India’s Digital Personal Data Protection Act, 2023. You are responsible for having a lawful basis to collect and use it and for providing any required notices to the individuals concerned. Erantra processes that data only as a processor (“Data Processor”) on your instructions, as described in our Privacy Policy.

6. Acceptable use

You agree NOT to use the Service to:

• Generate documents that are illegal, fraudulent, or designed to deceive (forged invoices, fake certificates, counterfeit identity documents, and the like)
• Infringe the intellectual property, privacy, or other rights of any person
• Distribute malware or attempt to compromise the Service or its users
• Reverse-engineer, scrape, or overload the Service beyond reasonable use, or circumvent usage limits or security controls
• Resell or redistribute the Service as a standalone product without a written agreement with us
• Send spam or use generated documents for unsolicited bulk communications

We may suspend or terminate accounts that violate this section. In serious cases (fraud, illegal content, or abuse) we may do so without prior notice.

7. Templates and published content

If you choose to publish a design as a public template (including templates surfaced through our public document-creation pages), you grant us a non-exclusive licence to host, display, and serve that template and the resulting documents to others through the Service. You confirm that you hold all rights necessary to publish it and that it complies with the acceptable-use section above.

8. API, API keys, and the Claude plugin

API keys are issued per workspace and grant programmatic access at the workspace owner’s permission level. You are responsible for every API call made with your key. Treat API keys like passwords. Do not commit them to public repositories or share them outside your team. The ImaginePDF plugin for Claude Code authenticates with an API key; your use of Claude Code itself is also governed by Anthropic’s terms, and any content you process through Claude on your own machine is subject to those terms.

9. Plans, billing, and credits

ImaginePDF offers a free tier and may offer paid plans with higher usage limits or additional features. Pricing for paid plans is shown at the point of purchase and is stated in US Dollars (USD). Paid plans are billed in advance on a recurring monthly basis and renew automatically until cancelled. Fees may change with reasonable notice. Where the Service uses a credit model, credits are usage-based, have no cash value, and are not transferable. Usage limits (number of generations, storage, API rate) apply to all plans, and we may throttle or block requests that exceed your plan limits.

10. Payment processing and merchant of record

Payments for paid plans are processed by Dodo Payments, which acts as the merchant of record for those transactions. This means Dodo Payments, and not ImaginePDF, is the seller of record for your purchase: it processes your payment, issues your invoice or receipt, and is responsible for determining, collecting, and remitting applicable transaction taxes.

Your purchase is therefore also subject to Dodo Payments’ own terms and privacy policy, and its name (rather than ours) may appear on your card or bank statement. We do not receive or store your full card details. See our Privacy Policy for what payment information we do receive.

11. Refunds

Except where required by applicable law, or where a charge results from a billing error on our side, all purchases are final and non-refundable. You may cancel at any time to prevent future renewals; cancellation takes effect at the end of your current billing period and you keep paid features until then. Because Dodo Payments is the merchant of record, any refund we approve is issued through it and may be subject to its processing timelines. Contact us first and we will coordinate with the processor on your behalf.

12. Taxes

Stated prices are exclusive of taxes unless indicated otherwise at checkout. As merchant of record, Dodo Payments determines, collects, and remits applicable transaction taxes, such as Value Added Tax (VAT), Goods and Services Tax (GST), or sales tax, based on the billing address and tax information you provide. Any tax so collected will be shown at checkout and on your invoice. You remain responsible for providing accurate billing and tax details, and for any taxes on your own income or business arising from your use of the Service.

13. Third-party services and integrations

The Service connects to third-party providers, for example Google sign-in, Dodo Payments for billing, and the cloud infrastructure that powers the Service. Your use of those providers is governed by their own terms, and we are not responsible for their availability, changes, or outages.

14. Intellectual property

Erantra and its licensors own the Service, including its software, design, and underlying technology. These Terms do not grant you any right to copy, modify, distribute, or reverse-engineer the Service except as expressly permitted. All rights not granted to you are reserved.

15. Feedback

If you send us suggestions, ideas, or other feedback about the Service, you grant us an unrestricted, perpetual, royalty-free right to use it to improve the Service, without any obligation to you.

16. Aggregated and de-identified data

We may generate and use aggregated or de-identified data, meaning data that does not identify you, your workspace, or any individual, to operate, analyse, and improve the Service. We do not use Your Content to train AI models.

17. Changes to the Service

We may add, modify, or discontinue features of the Service at any time. We do not guarantee that any particular feature will remain available.

18. Availability and support

We aim to provide a reliable Service but do not guarantee uninterrupted availability. Scheduled maintenance, infrastructure outages, or other events outside our reasonable control may cause downtime. Support is provided on a reasonable-effort basis by email and through our documentation.

19. Suspension and termination

You may close your account at any time from the dashboard. We may suspend or terminate the Service (or your access to it) for breach of these Terms, suspected fraud or abuse, non-payment, or where continued provision is not commercially reasonable. On termination, you may export Your Content for 30 days, after which it will be permanently deleted, except where retention is required by law.

20. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THE ACCURACY OR AVAILABILITY OF ANY GENERATED DOCUMENT.

21. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) INR 10,000. WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL.

22. Indemnification

You agree to defend, indemnify, and hold harmless Erantra and its directors, employees, and agents from any claims, damages, liabilities, and expenses arising out of your use of the Service, Your Content, the Document Data you process, or your violation of these Terms or applicable law.

23. Governing law and jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. Subject to any mandatory consumer protection law, the courts at Bengaluru, Karnataka will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

24. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or via a dashboard notice at least 7 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

25. Contact

Erantra Private Limited, Karnataka, India.
Questions about these Terms? Email us at support@imaginepdf.com.